Privacy Policy

1 Information We Collect

When you use Cashlib Exchange, we collect the following types of information:

• Email address — used to send exchange confirmations and status updates
• Cashlib voucher codes — submitted by you for the purpose of completing the exchange
• Payout details — PayPal email, crypto wallet address, IBAN, or other payment identifiers you provide
• Exchange ID — a unique identifier generated for each transaction
• Technical data — IP address, browser type, and timestamps (for security and fraud prevention)

We do not collect your name, phone number, or physical address unless you voluntarily provide it when contacting our support team.

2 How We Use Your Information

We use the information collected solely for the following purposes:

• Processing and completing your exchange request
• Sending transactional emails (confirmation, status updates, completion notices)
• Detecting and preventing fraudulent or illegal activity
• Responding to support inquiries
• Complying with applicable legal and regulatory requirements
• Improving the reliability and security of our Service

3 Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive payment information
• Access controls limiting who can view transaction data
• Regular security reviews and monitoring

Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

4 Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:

• Payment processors — only the minimum data required to complete your payout
• Legal compliance — when required by law, court order, or regulatory authority
• Fraud prevention — with relevant authorities in cases of suspected illegal activity

5 Cookies

We use minimal, functional cookies only:

• Language preference — stores your selected interface language (localStorage)
• Session state — maintains your exchange form data during a session

We do not use advertising cookies, tracking pixels, or third-party analytics scripts. You can clear cookies at any time through your browser settings without affecting our core service.

6 Your Rights (GDPR)

If you are located in the European Union, you have the following rights under GDPR:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to object — object to certain types of processing
• Right to data portability — receive your data in a portable format

To exercise any of these rights, please contact us via our Support page. We will respond within 30 days.

7 Data Retention

We retain transaction records (Exchange ID, email, payout details) for up to 12 months after the transaction is completed. This is required for:

• Resolving disputes or support requests
• Compliance with anti-money laundering regulations
• Fraud investigation purposes

After the retention period, your data is securely deleted or anonymised.

8 Contact

For any privacy-related questions, requests, or concerns, please contact us through our Support page. We take all privacy inquiries seriously and will respond promptly.

This policy may be updated from time to time. The "Last updated" date at the top of this page reflects the most recent revision.